At 13 Pixel, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and manage your data when you engage with our web design services, based in Melbourne, Australia.

What We Collect

We may collect personal information you provide to us in any way — including through our website, contact forms, email, phone, or during project discussions. This may include:

Your name, email address, and phone number,
Business or project-related details,
Any other information you choose to share.

How We Use Your Information

We use your information to:

Provide web design and related services,
Communicate with you about your project,
Improve our services and website,
Comply with legal obligations and record-keeping.

Hosting and Subcontracting

Websites we create may be hosted on servers located outside Australia, depending on your project needs and preferred providers.
We may use subcontractors, including overseas freelancers, to assist with design, development, and other services. We ensure they follow appropriate privacy and confidentiality practices.

Cookies

Our website may use cookies to enhance user experience and track visitor interactions. You can manage or disable cookies in your browser settings.

Links to Other Websites

Our website and projects may include links to external websites. We are not responsible for the privacy practices or content of those third-party sites. We recommend reviewing their privacy policies before providing any personal information.

Access and Updates

You can contact us at any time to:

Access the personal information we hold about you,
Request updates or corrections,
Ask us to delete your information where appropriate.

Sharing and Disclosure

We do not sell your personal data. We may share it only:

With subcontractors or service providers working on your project,
With hosting or platform providers,
If legally required, or to enforce our terms,
To protect our business, clients, or systems from fraud or harm.

Contact Us

If you have questions or would like to manage your personal information, please email us on hello@13pixel.com.au.