Ongoing Website Care That Keeps You Online, Secure, and Ahead
Website Support & Maintenance Services & Packages
Maintenance. Support. Updates.
At 13 Pixel, we provide comprehensive Website Support & Maintenance services tailored to Australian businesses. We handle the technical upkeep, so you can focus on running your business with confidence.
What’s Included in Our Website Support Services
Our maintenance packages are built to support small businesses, eCommerce stores, service providers, agencies and more. Whether you need simple monthly updates or full hands-on technical support, we’ve got you covered.
🔄 Website Software Updates
- Content Management System (CMS) updates (e.g., WordPress, Shopify, Drupal)
- Plugin and extension updates
- Theme and template updates
- Compatibility checks after changes
🔐 Website Security & Monitoring
- Regular malware scans and security checks
- Protection from spam, brute-force attacks and hacking attempts
- SSL certificate monitoring and renewal reminders
- Removal of malicious code (if detected)
💾 Website Backups & Restoration
- Scheduled backups (daily, weekly or real-time)
- Off-site storage (cloud-based)
- Full site recovery in case of crash or failure
- Manual backups before major updates
⚙️ Site Performance Optimisation
- Speed testing and tuning
- Image compression and lazy loading setup
- Caching configuration
- Database cleaning and optimisation
🛠️ Ongoing Technical Support
- Fixing bugs or errors on your site
- Troubleshooting layout or plugin issues
- Adding new content or minor updates on request
- General website assistance as needed
📊 Monthly Reports
- Overview of updates performed
- Uptime statistics and performance data
- Security monitoring results
- Recommendations for future improvements
Brand
Growth
Launch
Secure
Performance
Online
Why Regular Website Maintenance Matters
Technology is constantly evolving. Website platforms, plugins, and third-party tools release updates frequently, and with that come new features, security patches and performance improvements. Ignoring these updates can lead to serious issues like security breaches, slow page load times or even full website outages.
Without Maintenance, You Risk:
- Security vulnerabilities from outdated software
- Broken features due to plugin or theme conflicts
- Slow performance, affecting SEO and user experience
- Loss of data with no recent backups
- Downtime, which can damage your reputation and sales
With Ongoing Maintenance, You Gain:
- Better security and protection against cyber threats
- Improved performance and faster load times
- Increased reliability and fewer disruptions
- Up-to-date content, tools and site features
- Peace of mind knowing professionals are watching over your site
Website Maintenance Plans
We offer flexible maintenance packages based on your needs and the complexity of your website. All plans include Australian-based support, transparent communication, and reliable response times.
Essential
Best for smaller websites with basic needs- Monthly site updates
- Weekly backups
- Security monitoring
- Email support (48-hour response)
Business
For active business websites and blogs- Fortnightly updates and plugin checks
- Daily backups
- Uptime and performance monitoring
- Priority email support (24-hour response)
- Monthly maintenance report
Premium
For high-traffic or mission-critical websites- Weekly updates + on-demand changes
- Real-time malware and uptime monitoring
- Hourly backups + quick restore support
- Speed tuning and advanced optimisation
- Same-day support via email or phone
- Detailed reporting and insights
🛠️ Custom plans available for complex or multi-site environments.
Our Maintenance Process
Our approach is proactive and transparent. Here’s how we keep your site in top shape:
- Initial Audit – We assess the current state of your website: software versions, security setup, performance, and structure.
- Setup – Your website is connected to our management and monitoring tools, and backups are configured.
- Ongoing Maintenance – We perform regular updates, scans, and improvements according to your chosen plan.
- Reporting & Support – You’ll receive monthly reports, and our support team is available for any issues or questions.
Why Choose Us?
🇦🇺 Australian-based support, so we’re available during your business hours
🛡️ Proactive security and monitoring—we stop problems before they start
📈 Performance-focused maintenance to keep your site fast and competitive
🧰 No jargon, just solutions—we communicate clearly and keep you informed
💼 Experience with businesses of all sizes, from sole traders to large enterprises
Get Started Today
Based in Melbourne, we specialise in providing reliable, ongoing website support and maintenance for local businesses and online retailers. Whether you’re running a small business website or a growing e-commerce store, our team ensures your site is secure, fast, and fully maintained—so you can focus on your customers, not your code. We work with platforms like WordPress, WooCommerce, and Shopify, delivering professional care with a local touch.
Your website deserves consistent care—just like your business. Let us handle the technical details so you don’t have to.
Get in touch today for a free, no-obligation quote.
📍 Based in Melbourne | Working with businesses Australia-wide